Moments of Truth

Education Session: Moments of Truth

Presenter: Yvonne Heerema

                  Technical Assistance: Vicky Huynh

Date: Dec 4, 2018

Highlights:

§  Yvonne presented the 6 Key Areas of Moments of Truth. PowerPoint slides

§  The room was divided into 6 teams (approx. 3 in each team. Experienced and new members) for brainstorming and solutions for Igniters to improve

§  Igniters has a strong foundation to build on for the future

Moments of Truth Worksheet (opinion 3 members)

1. First Impressions

v Greet guests warmly 4                             

v Guest book and name tags provided 5

v Professionally arranged meeting room 5

v Convenient meeting location 5

v Guests invited to address club 5

v Guests invited to join 5

2. Membership Orientation

v Formal induction 5

v Assignment mentor 5

v Education programs, recognition system discussed 3

v Learning Needs assessed 5

v Speaking Needs assigned 5

v Members involved in all aspects of club activities 5

3. Fellowship Variety Communication

v Guests greeted warmly made welcome 5

v Enjoyable, education meetings planned 5

v Regularly scheduled social events 2

v Members participate Area, District, Internat. Events 4

v Interclub events encouraged 1

v Club newsletter/website published updated regularly 5

4.  Program Planning and Meeting Organization

v Program and agenda publicized in advance 5

v Members know program responsibilities and prepared to carry out all assignments 3

v Projects manual projects 4

v Meetings begin and end on time 3

v Creative table topics and activities 4.5

v Positive helpful evaluations 5

5.  Membership Strength

v Club has 20 or more members 5

v Members are retained 3

v Promotion of club in community 2    or within organization 4

v Club programs varied and exciting 4 -5

v Toastmaster sponsoring new members recognized 1

v Regular membership building programs 3

6. Achievement Recognition

v Awards immediately submitted World headquarters 4

v Progress charts displayed and maintained 2

v Members Achievements formally recognized with ceremony 5

v Club, District, International leaders recognized 5

v Club and member achievements publicized 5

v DCP planning and recognition 5

Summary of Solutions

1) First Impressions

·       Ensure guest greeted at the door when arrive. (Guest felt welcomed after, initially not sure)

·       More audio visual (projectors, computers, whiteboard for more professional setting)

2) Membership Orientation

·       Quarterly Review of DCP

·       New Member Guide

3) Fellowship, Variety, and Communication

·       Celebrate Birthdays Monthly

·       More joint activities with Miracles

4) Program Planning

·       Role Descriptions/ Cheat Sheets easily available

·       Meeting Mentor – sit next to new members taking on roles

·       Sign up Advanced Agenda

·       2 Min Warning – prior to mtg. Ensure start on time.

·       Toastmaster – modify meeting to ensure finish on time.

5) Membership Strength

    (no answers supplied)

6) Achievement Recognition

·       Inform members

·       More consistent – Progress Display

·       Pathways – Display Members Paths

·       Creative Awards – in mtg. (Eg. Ah/Um counter – Piggy Bank. 5 cents. Max 25 cents)